Brilliant Move

A 2-men crew will inspect and professionally pad, move, load, unload item directly from store to the customer’s room of choice, including two flights of stairs. All debris associated with the delivery is removed from the residence. For an additional fee, item(s) are assembled. Someone 18 years or older must be present at the time of delivery.

Same Day delivery is within 15 miles from point of fulfillment. Orders beyond 15 miles can be scheduled for next available date. A per mileage rate is applied to all deliveries beyond a 30 mile radius from point of origin.

Payment is done within the app using a credit or debit card.

Tipping is optional and is at customer’s discretion.

Our contractors do not have a license nor insurance coverage for ride sharing; therefore, you cannot ride in the same vehicle as the service providers.

If your property requires a certificate of insurance prior to a delivery being made, please send your inquiry with at least 2 business days advance notice. To expedite the process, please provide a template from your property management company to include the additional insured to be listed, their information and an email address to send the certificate of insurance to. All inquiries should be sent to your listed Delivery Provider.

Our professional service providers ONLY utilize a cargo van or box truck to make all deliveries.

Pickup of items must originate within a service area; the destination however can be outside of the service area. The delivery fee will be calculated within the platform based on item(s), distance, time of day, as well as additional service reqest.

You are not required to be present at the pickup location. If there are issues finding your order you will be contacted for further instructions.

An authorized individual of 18 years or older must be present during the scheduled delivery window to accept and inspect the item(s) and sign the delivery receipt.

Orders can be cancelled up to 4 hours prior to the scheduled delivery window. 

Additional fees may include assembly, stair carry, oversized items, extremely heavy or fragile items, extra manpower; deliveries occurring  between 9:00am – 11:00am and 5:00pm – 8:00pm.

Same day delivery is available within a 15-mile radius from store to destination, provided order is placed before 1pm.

Our delivery professionals are not permitted to move furniture currently in your home, remove doors or windows. They are also not allowed to move or set up electrical equipment.  Before our delivery team arrives, please prepare your home:

•        Clear a path, moving any furniture or artwork that’s in the way

•         Secure low-hanging light fixtures

•         Set rugs in place

•         Confine pets to another room

We ask that you closely inspect your item(s) before our delivery professionals leave your home.

It is the customer’s responsibility to make sure the item(s) will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.  To ensure a successful delivery:

•          Confirm all product dimensions, including width, length, height and diagonal measurements

•          Check the width, depth and height of the item and make sure it will fit in the space you’ve chosen.

•          Measure your doorways, stairways and passages that the item will pass through (including elevators, entry clearances & corners)

If the item does not fit, there is a return fee equivalent to the original price of delivery.

Please be sure to know the retailer's return policy. Returns can be scheduled within the platform; the return fee is equivalent to the original delivery charge.

Assembly service can be provided for an additional fee. Select Assembly for Each itme you wish to have assemled.

The Provider will wait 15 minutes at the delivery location registered in the platform. If the Provider cannot complete the delivery, the item(s) will be returned to the store. Customer will be responsible for the full delivery fee. If customer would like to have item(s) re-delivered, s/he will need to enter a new order.

Items that are not heavy or fragile. For example a chair, a mattress.

Your Delivery Provider will bring your item(s) and place it in a dry and secure area of your residence, typically the garage, porch, or first door of the address. If you live in an apartment or condo, your Delivery Provider would place your item(s) beyond the first entrance, typically the lobby. If stairs are required to access the residence, your Delivery Provider will leave the item at the bottom of the stairs. For an additional fee, stair carry is available. No assembly is provided.

We currently do not offer haul-away service. You have a few options:

• Check with your city and see if they offer free pick up for large items.

• Sell or give your old furniture away for free and have the buyer pick it up from your home.

• Donate it to a local charity that will pick up

• Haul it yourself to the dump and pay a fee

It is the customer’s responsibility to clear the space where the item(s) will be placed prior to delivery. The delivery crew will not move furniture currently in the home, nor move or setup electrical equipment.

Brilliant Move only provides white glove delivery service; items are always taken inside your home to your room of choice. All debris associated with the delivery is removed from the residence. When necessary, the Delivery team will wear clean gloves and foot covers while in the customer’s home.

The delivery fee is based on item(s), distance, time of delivery, as well as the lay of the land per item(s) going from point of origin to destination within a 20-40 mile radius. Complete all fields within the app to obtain exact price for your delivery.